Using screenshots and replies
For screenshot preparation, reply suggestions, copying or chat history, start with the user guide.
Sign-in and account help
Forgot your password?
Choose password recovery on the sign-in page and follow the phone or email verification shown for your account. If an email code does not arrive, check junk and promotions folders.
Different information on the app and website?
Check that you are signed in to the same Taoxi account.
Account deletion and personal information
Account deletion is available in the app settings. You can also contact the official support email about access, correction or deletion of personal information.
Membership and order help
Paid but your membership has not updated?
- Check that you are using the account used for the purchase.
- On the web, check the original order in the membership page. On iOS, use Restore Purchases or the refresh option provided.
- If the issue continues, contact support with the platform, time and error message. Provide order details when requested.
Avoid paying again. Never send your password or verification codes.
Contact us
Open User support in the app or email the address below. Include the platform, when the issue happened and any error message.
We normally reply within 15 working days.